Visitor Experience Duty Manager

Job Summary

Based on the King’s Road in Chelsea, Saatchi Gallery is dedicated to the promotion and showcasing of contemporary art. We are seeking a highly motivated and customer-oriented individual to join our Visitor Experience team as a part-time Duty Manager working 3 or 4 days per week.
Job Description

As the Visitor Experience Duty Manager, you will be responsible for ensuring an exceptional experience for all visitors, managing the day-to-day operations at the Gallery, and ensuring the smooth running of various events and exhibitions. This is a key role that requires excellent organisational and leadership skills, as well as a passion for creating memorable experiences to all visitors.

Key skills:

Essential

Proven experience in a customer service or visitor experience role, preferably in an arts or cultural institution.

Strong leadership and management skills, with the ability to motivate and inspire a team.

Line management experience.

Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, staff, and stakeholders

Exceptional organisational and multitasking abilities, with the ability to prioritise tasks and work under pressure

Proficiency in MS Office and experience in computer systems and software, including ticketing systems.

Excellent time-management skills

Ability to manage challenging situations

Flexibility to work evenings, weekends, and public holidays as required

Desirable

Knowledge and appreciation of contemporary art, with the ability to engage and educate visitors.

First Aid trained - though further training will be provided.